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Service Agreements for Gerber's Hardware Systems

Gerber service agreements are designed to keep your Gerber equipment running at peak performance with maximum efficiency. Take comfort knowing you have a global network of highly skilled and knowledgeable service professionals working for you. With a choice of agreements, you decide which level of service is right for you.

Full Service Agreement	Support Agreement	Telephone Support Agreement
The Full Service Agreement gives you the maximum system uptime at the lowest cost, enabling you to budget your annual maintenance expenses accurately. With the fastest response times and preventative maintenance checks, you can take comfort in the fact that your system is always operating at peak performance.	The agreement gives you prioritized hardware, software¹ and telephone support during standard working hours. It also includes substantially discounted on-site labor and the replacement of major parts (excluding consumables).	With this basic level of support, you will receive prioritized hardware, software¹ and telephone support during standard working hours.

		Full Service Agreement	Support Agreement	Telephone Support
Discounted Labor	Discounts on rates vary by region. For details, contact your local Gerber service representative.	√²	√	√
GERBERnet™ Access	Around-the-clock access to software upgrades, a technical documentation library and Gerber’s Parts Online system for replacement parts and consumables. Order via Parts Online and receive a 2 percent discount.	√	√	√
GERBERconnect™	GERBERconnect remote diagnostics enables Gerber service professionals to diagnose your system via a secure Internet connection and ensure it’s always in optimum working condition.	√	√	√
Field Service Response Time	Prioritized response time as defined in the service agreement.	√	√	√
Telephone Support	Contact a Gerber support representative by telephone or via email with your hardware and software issues.	√	√	√
Software Support	Access and download the latest software versions used to operate your Gerber systems.	√	√	√
Parts Coverage	Includes some replacement parts and free shipping of parts. Does not include consumables. Returns are processed at user’s expense.	√	√
Preventative Maintenance	Includes system inspection and maintenance checks by a qualified Gerber Field Service Engineer.	√
¹All Gerber Service agreements include software updates. ²Includes free-of-charge onsite labor during standard working hours 8 a.m. to 5 p.m., Monday through Friday.