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Customer Support » Service Agreements » Hardware » Virtek Laser Systems  

Service Agreements for Virtek Laser Systems

Support agreements for Virtek® laser systems are designed to ensure that you always have the most current software release, that your hardware is maintained to factory specifications and that you receive the support you need when you need it.

Take comfort knowing you have a global network of highly knowledgeable professionals working for you.

Virtek LaserEdge

Virtek LaserQC

Virtek TrussLine, LaserMC, VIP and LTG Systems

Iris Spatial Positioning System
Virtek LaserEdge    
Full Service Agreement Support Agreement Express Support Agreement
The Full Service Agreement gives you the maximum system uptime at the lowest cost, enabling you to budget your annual maintenance expenses accurately. With the fastest response times and preventative maintenance checks, you can take comfort in the fact that your system is always operating at peak performance.

The Support Agreement gives you prioritized hardware, software and telephone support during standard working hours. It also includes substantially discounted on-site labor and the replacement of major parts (excluding consumables).

The Express Support Agreement is ideal for customers who want to minimize production downtime with fast repairs on projectors, prioritized hardware and software technical support and discounted spare parts.
    Full Service Agreement Support Agreement Express 
Support
Prioritized Telephone Support Contact a Virtek support representative by telephone, including data communications (FTP and email).  Hotline support includes training on software features, troubleshooting and data file updates. √ √ √
Customs & Duties Upon receipt by Virtek’s customs broker, Virtek facilitates all paperwork required by customs and all necessary duties to import laser projectors into Canada. √ √ √
Discounted Parts Replacement parts will be available at discounted prices depending on the plan. Replacement parts have a 90-day warranty. 15% 10%  10% 
Guaranteed Express Repairs Virtek will complete repairs to your projector within 5 days from receipt of the projector at our facility.   √
Emergency Replacement Coverage Ensure maximum productivity by exchanging a faulty laser projector with a refurbished unit with a two-day turnaround and a 180-day warranty. √ √  
Prioritized Projector Repair Virtek will complete the repairs to your projector in priority sequence and expedite to ensure prompt turnaround. √ √
Discounted On-Site Service Reduced service rates for customers requiring a site visit (training, repairs, certification). √ √  
Software Support Access and download the latest software versions used to operate your Virtek system. √ √   
On-Site Health Check A Virtek technician will visit your facility to perform preventative maintenance of your laser system (inspection, cleaning, calibration, testing, re-certification). √    

 

Virtek LaserQC Systems

  Basic  Extended
Repair and Replacement All repair costs, including shipping, removal and installation of unit to be paid by customer. Refurbished exchange provided for $2,000 or repair of customer unit at a cost not to exceed $2,000. (Does not include dismantling, shipping and re-installation of unit.)
Replacement Parts Available at list price. 25% off list price.
Telephone Support No charge during standard working hours, Monday through Friday. After-hours support is available as required for an additional fee.
Software Upgrades Available at list price. Included.
Additional Software Modules Available at list price. 35% off list price.
On-site Labor Available at billable rate. 30% off billable rate.

 

Virtek TrussLine, LaserMC, VIP and LTG Systems

  Hardware/Software
Support Package 		 Preventative Maintenance
Package		 Combined Hardware/Software Support and Preventative Maintenance Package 
Repair and Replacement Refurbished units available within two business days. Prices vary by system model. Available at list price. Refurbished units available within two business days. Prices vary by system model.
Replacement Parts 15% off list price. Available at list price. 25% off list price.
Telephone Support No charge. No charge. No charge.
Software Upgrades Included. Available at list price. Included.
Preventative Maintenance Scheduled at billable rates. One annual visit included. Additional visits are available at a predetermined cost. One annual visit included. Additional visits are available at a predetermined cost.
On-site Labor 20% off billable rates. Available at billable rate. 30% off billable rates.

 

Iris Spatial Positioning System

  
Full Service Agreement Support Agreement
The Full Service Agreement gives you the maximum system uptime at the lowest cost, enabling you to budget your annual maintenance expenses accurately. With the fastest response times and preventative maintenance checks, you can take comfort in the fact that your system is always operating at peak performance.

The Support Agreement gives you prioritized hardware, software and telephone support during standard working hours. It also includes substantially discounted on-site labor and the replacement of major parts (excluding consumables).
    Full Service Agreement Support Agreement
Prioritized Telephone Support Contact a Virtek support representative by telephone, 24 hours a day 7 days a week, including data communications (FTP and email).  Hotline support includes training on software features, troubleshooting and data file updates. √ √
Customs & Duties Upon receipt by Virtek’s customs broker, Virtek facilitates all paperwork required by customs and all necessary duties to import laser projectors into Canada. √ √
Discounted Parts Replacement parts will be available at discounted prices depending on the plan. Replacement parts have a 90-day warranty. 15% 10% 
Emergency Replacement Coverage Ensure maximum productivity by exchanging a faulty laser projector or spatial locator with a refurbished unit with a two-day turnaround and a 180-day warranty. √  √
Prioritized Projector/Spatial Locator Repair Virtek will complete the repairs to your projector or spatial locator in priority sequence and expedite to ensure prompt turnaround. √ √
Discounted On-Site Service Reduced service rates for customers requiring a site visit (training, repairs, certification). √ √ 
Software Support Access and download the latest software versions used to operate your Virtek systems. √ √ 
On-Site Health Check A Virtek technician will visit your facility to perform preventative maintenance of your laser system (inspection, cleaning, calibration, testing, re-certification). √  

           
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