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Service Agreements for Virtek Laser Systems

Support agreements for Virtek® laser systems are designed to ensure that you always have the most current software release, that your hardware is maintained to factory specifications and that you receive the support you need when you need it.

Take comfort knowing you have a global network of highly knowledgeable professionals working for you.

Aerospace and Composites

Platinum Silver
Reserve Projector during Maintenance No charge.
Includes shipping.
Available per contracted rates. Shipping costs not included.
Parts and Labor Included. Fixed cost calculated according to laser system model. 
Telephone Support No charge during standard working hours, Monday through Friday. After-hours support is available as required for an additional fee.
Software Upgrades Included.
Preventative Maintenance One annual visit included. Additional visits are available at a predetermined cost.

LaserQC Systems

  Basic  Extended
Repair and Replacement All repair costs, including shipping, removal and installation of unit to be paid by customer. Refurbished exchange provided for $2,000 or repair of customer unit at a cost not to exceed $2,000. (Does not include dismantling, shipping and re-installation of unit.)
Replacement Parts Available at list price. 25% off list price.
Telephone Support No charge during standard working hours, Monday through Friday. After-hours support is available as required for an additional fee.
Software Upgrades Available at list price. Included.
Additional Software Modules Available at list price. 35% off list price.
On-site Labor Available at billable rate. 30% off billable rate.

 

Virtek TrussLine, LaserMC, VIP and LTG Systems

  Hardware/Software
Support Package
 
Preventative Maintenance
Package
Combined Hardware/Software Support and Preventative Maintenance Package 
Repair and Replacement Refurbished units available within two business days. Prices vary by system model. Available at list price. Refurbished units available within two business days. Prices vary by system model.
Replacement Parts 15% off list price. Available at list price. 25% off list price.
Telephone Support No charge. No charge. No charge.
Software Upgrades Included. Available at list price. Included.
Preventative Maintenance Scheduled at billable rates. One annual visit included. Additional visits are available at a predetermined cost. One annual visit included. Additional visits are available at a predetermined cost.
On-site Labor 20% off billable rates. Available at billable rate. 30% off billable rates.

 

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