Service Agreements for Gerber's CAD Software
Gerber service agreements are designed to keep your Gerber software up to date and to get you the help you need when you need it. Take comfort knowing you have a global network of highly knowledgeable professionals working to help you reach your optimum. With a choice of agreements, you decide which level of service is right for you.
All agreements include access to the GERBERnet online technical library and software downloads available 24 hours a day, 7 days a week and GERBERconnect remote diagnostics.
Full Service Agreement
The Full Service Agreement gives you the maximum system uptime at the lowest cost, enabling you to accurately budget your annual maintenance expenses. With the perfect blend of service coverage, you can take comfort in the fact that your system is always operating at peak performance. It includes all on-site labor during standard working hours 2 prioritized telephone support and software updates. 3
With this affordable level of support, you will receive prioritized telephone support during standard working hours.
With this basic level of support, you will receive access to download software updates.
1 Gerber Service agreements vary by market please contact your local Gerber Sales Office for details.
2 Standard working hours are 8 a.m. to 5 p.m., Monday through Friday.
3 All Gerber Service agerements include software updates.
4 Includes free-of-charge onsite labor during standard working hours 8 a.m. to 5 p.m., Monday through Friday.
|Product||Description||Full Service Agreement||Telephone Support||Software Subscription|
|Discounted Labor||Discounts on rates vary by region. For details, contact your local Gerber service representative.||√³||√|
|GERBERnet™ Access||Around-the-clock access to software upgrades, a technical documentation library and Gerber’s Parts Online system.||√||√||√|
|GERBERconnect™||GERBERconnect remote diagnostics enables Gerber service professionals to diagnose your system via a secure Internet connection and ensure it’s always in optimum working condition.||√||√||√|
|Prioritized Field Service Response Time||Receive prioritized field response as defined in the service agreement.||√||√||√|
|Software Updates||Access the latest releases of Gerber’s software.||√||√||√|
|Software Key Replacement||Key replacement due to loss or defect|
|Unlimited Priority Technical Support||Receive service queue priority and communicate with a technical support representative directly via telephone or email.||√||√|