Service & Support


The Gerber Service Advantage™

Gerber Service maximizes your investment by guaranteeing that your Gerber systems are running at peak performance levels. We accomplish this through a global network of highly skilled technical support staff and by providing the most comprehensive service offerings, highest quality consumables and aftermarket products available today.

Working together we can optimize system and operator performance for greater productivity and quality. Gerber Service is there to keep your business thriving in today's competitive environment.

Technical Support and Customer Service
For technical support and customer service, click here. Join our Community to also get support and ask questions of our members.

Parts and Consumables
To order replacement parts for your Gerber system, click here.

Software Upgrades
Get regular software updates free of charge when you have a software subscription. For details, click here.

Technical Library
Download user manuals, service bulletins, product documentation, networking configurations and more for Gerber hardware and software systems. To get started, log in as an existing user or register as a new user.

GERBERconnect Remote Services
GERBERconnect enables certified Gerber Service professionals to diagnose your system in real time via a secure Internet connection to proactively detect system faults, troubleshoot your system remotely, upload software enhancements and provide assistance on system operation. It is available on all single- and multi-ply GERBERcutters and AccuMark v.8.0 or later.


Virtek Service

undefinedOur global service organization helps ensure that your Virtek systems are always optimized for maximum performance. Our team of field service representatives, application specialists and remote support professionals have amassed years of best practices working with companies like yours and can help you get the most from your investment in our laser projection and/or quality inspection systems.

Remote Access

Technical Support and Customer Service
Contact us today! We are available by phone at 1-800-6-Virtek or +1-519-746-7190 as well as email at

Replacement Parts
To order replacement parts for your Virtek system, click here.