Service Agreements for Gerber's Hardware Systems
Gerber Prime Service helps keep your Gerber equipment up and running by ensuring you get Gerber Certified service, support and parts. Take comfort knowing you have a global network of highly-skilled and knowledgeable service professionals working to keep your system running at peak performance.
Full Service Agreement
Get maximum system uptime for the greatest value.
The Full Service Agreement gives you the lowest risk of downtime losses at the best value, enabling you to budget your annual maintenance expenses accurately. With industry leading response times and preventative maintenance checks, you can take comfort in the fact that your system is always operating at peak performance.
Preventative Maintenance & Parts Support Agreement
Maintain control of your own maintenance routines.
The agreement gives you Prioritized remote and on-site support*, replacement of major parts (excluding consumables) and discounted on-site labor, and one preventative maintenance on-site visit with prioritized field service response time.
Remote Support Agreement
Not your typical entry-level support agreement.
The Remote Support Agreement gives you prioritized expert support via Gerber’s state-of-the-art remote support capabilities* and substantially discounted rates for on-site labor and replacement parts (excluding consumables).
|Full Service Agreement||Preventative Maintenance & Parts Support Agreement||Remote Support Agreement||Non-Contract|
|Priority On-Site Service Response Time||2 days||3 Days||4 days||Best Effort|
|Unlimited Priority Remote Support||✓||✓||✓||List Price|
|Software Updates||✓||✓||✓||List Price|
|Preventative Maintenance||✓||✓||Option||List Price|
|Service Parts Coverage||✓||✓||Discount||List Price|
|Labor and Travel||✓||Discount||Discount||List Price|
|Training and Consulting||Discount||Discount||Discount||List Price|
|Preventative Maintenance Visit|
|Factory Maintenance Training|
*During standard working hours.
**Available only on the Gerber Paragon® (multi-ply) and GERBERcutter® Z1 (single-ply) cutters.